أسئلة وأجوبة
Functionality You Will Love
01
Why do i need to create an account ?
Owning a OUAOUD account is highly recommended to register so you don’t miss out on many benefits including birthday gifts, tailored offers, sales previews, and access to events.
Creating an account also means you can do the following:
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Track your pending orders
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Save and share your favourite items
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See your purchase history
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Save your shipping address and payment preference for a quicker checkout process
To access these great benefits, click “Login” at the top right-hand side of the website.
04
can I add items, change or cancel my order?
Once you place an order, items can’t be added. Please Refer to our “Returns & Exchange” section to know more.
02
24/7 Support
Our customers deserve the highest level of support, and we work tirelessly to maintain those standards. When you choose to work with our team, know that you are consistently choosing quality and excellence. Customer service is at the heart of everything that we do.
03
Does OUAOUD have a physical store ?
OUAOUD only sells items from our online store. If you’d like to purchase OUAOUD items offline, they are available at multi-brand retailers’ physical stores later.
05
Which countries does OUAOUD ship to?
OUAOUD ships to all countries worldwide . To place an order, you’ll need to select your country/region from a list. Shipping restrictions vary per country and/or region, so it may take longer for orders to arrive.
06
How long will it take to receive my orders? Will I receive it on time?
Delivery varies between 2-5 working days. It may take longer depending on the item ordered and your country/region. You can track and control your shipment’s status by using the tracking number provided. It will show you the shipping status so you know when the item’s delivery is expected.
Please remember that certain factors increase delivery timeframes. These factors include customised items and delivery to rural or remote areas. There are also unforeseen and uncontrollable factors that may delay your item’s delivery. These factors include employee strikes, poor weather, public holidays (local, national and international), and the courier company’s errors.
For security reasons, OUAOUD does not guarantee delivery to Post Office (PO) Boxes, Hotels, Bed and Breakfasts or other short-term, temporary accommodation such as tourist apartments or residences. It is highly recommended that you deliver to secure, private, long-term locations such as a home address.
07
What should i do if i recieved the wrong item
Sincerest apologies for any inconvenience caused. Please contact us if you don’t receive the item(s) you ordered. OUAOUD will look into the matter further.
08
Do i have to pay extra charges for customs & taxes?
Customs charges and taxes depending on your country/region. OUAOUD cannot advise you on any import charges including taxes, local regulations, or customs duties required for customs clearance. Please contact the local authority for your country’s up-to-date import charge information.
09
Can i exchange or return an item i purchased?
An exchange/return is not possible on OUAOUD as the product will be manufactured specially for you.
If the product has issues from our side, we will fix it and return it to you.
Please refer to our Return Policy.
10
نحن نقدم خدمة الطوارئ؟
نحن نقدم خدمة الطوارئ لعملائنا إذا احتاجت إلى الطلب بشكل أسرع ، ونقوم أيضًا بإجراء تعديل خاص لطلب العميل يعتمد على ما تريده على سبيل المثال (الطول ، الفتحات لمساعدتها على الشعور براحة أكبر مع ملابسها_cc781905-5cde-3194- bb3b-136bad5cf58d_
11
My question wasnt answered here . what should do ?
Please contact our Customer Service representatives. They’ll be happy to assist you.
You will be answered from Monday to Friday from 9:30 a.m. to 6:00 p.m.
You have three ways to get in touch:
If you’d like more information about our features, get in touch today.
Deleviry
نقوم بتسليم طلباتنا في جميع أنحاء العالم من 2 إلى 5 أيام من الباب إلى الباب عندما يكون الطلب جاهزًا
حيث لدينا نقدًا عند التسليم في GCC